FAQ
ABOUT US
Who are we?
We are on a mission to provide the best climbing products and accessories for rock climbing, mountaineering, and outdoor lifestyle. Whether you're a new beginner or seasoned veteran, we have a wide range of climbing products we know you'll love. Learn more
Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
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SHIPPING
What shipping rates do you offer?
We charge a standard shipping rate of $7.99 and $9.99 for orders below $50.00 for domestic and international orders respectiveness. For orders above $50.00, we are pleased to offer free shipping!
How long does shipping take?
Typically orders will arrive at your shipping address within 7 to 28 business days, depending on the location of your country.
Will I get a tracking number?
Yes, a tracking number will be sent to you after your order has been processed.
When is my order shipped?
All orders will be shipped within 24 hours upon payment confirmation.
Help! I have not received my package.
If you do not receive your package within the estimated delivery time, please contact us and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.
ORDER AND REFUND
What if I am unsatisfied with my order?
We offer 100% refund back guarantee if you find any defects, sizing error, or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.
Does the money back guarantee really work?
Absolutely. If you don’t like the product we will refund your money. No questions asked!
How long does it take to receive my refund?
Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
PAYMENT INFORMATION
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Stripe, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
Currently, we accept PayPal and Credit/Debit card payment through Stripe for all orders.
I have a query or issue with my purchase.
Please contact us and we will respond to you within 24 hours.
Thank you for shopping with us!
